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RETURN POLICY

Pacific Coast Crafts ("we", "us", "our") wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the following conditions:

Eligible Items
Eligible items must be unused, in their original packaging, and in the same condition as when you received them.

  • Customized or personalized items are not eligible for return or exchange, unless they are defective or damaged.

  • Clearance and sale items are final sale and not eligible for return or exchange.

Return Process

  • To initiate a return, please contact our customer service team at paccoastcrafts@gmail.com to receive a Return Authorization (RA) number.

  • Pack the item securely and include a copy of the original packing slip or invoice and the RA number.

  • Send the package to the address provided by our customer service team.

  • You are responsible for the cost of shipping the item back to us, unless the item is defective or damaged.

Refunds and Exchanges

  • We will issue a refund to your original form of payment for the purchase price of the eligible item(s), less any shipping charges.

  • If you received a damaged or defective item, please contact our customer service team within 14 days of delivery to receive a replacement or refund.

  • We will process your refund or exchange within 5 days of receiving the returned item(s).

  • We reserve the right to refuse any return or exchange that does not comply with our return policy.


Non-Returnable Items
The following items are non-returnable:

  • Gift cards

  • Downloadable digital content

  • Clearance and sale items

  • Changes to this Return Policy

We may update this Return Policy from time to time. We will post the updated Return Policy on our website and indicate the date of the latest revision. Your continued use of our website and services after the posting of the updated Return Policy will constitute your acceptance of the changes.

If you have any questions or concerns about our Return Policy, please contact us at paccoastcrafts@gmail.com.

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